Contact Us
Customer Service
  • Toll Free: 888-808-7410
  • International: 407-355-1670
  • rental_issues@wgresorts.com


  • Vacation Specialists and Customer Service Representatives are available during the following hours:
  • 8:00am - 11:00pm EST:Monday – Friday
  • 10:00am - 8:00pm EST:Saturday
  • 10:00am - 6:00pm EST:Sunday
  • Westgate Owner Services

    If you are a Westgate Owner, please call our Owner Hotline for assistance.

  • Toll free:800-925-9999
  • International:407-355-1105
  • Top FAQs

    1. I am shopping online; what is the procedure for sending the package directly to the resort?
    As a complimentary service, the resort will hold your package for you. When sending packages to the resort, please be sure to include the correct address of the resort, the name of the guest the reservation is under and the reservation number.



    2. How do I confirm my reservation since it was booked with a third party?
    All rental guests can confirm their reservations with Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com.



    3. Is transportation provided to/from the airport?
    Transportation to and from the airport is not provided. A taxi or rental car is strongly suggested. The local taxi provider recommended by Westgate Resorts is Caesars Transportation at (407) 850-1000.



    4. I booked a reservation but did not receive a confirmation letter; can you send me one?
    All rental guests can confirm their reservations with Customer Service by calling toll-free (888) 808-7410 or emailing rental_issues@wgresorts.com.



    5. I’m interested in working at Westgate Resorts; what positions are available?
    All open positions at Westgate Resorts are listed at the Westgate Resorts Careers Page.

    6. How do I make a media inquiry?
    Please contact Robert Jensen with all media inquiries at media_inquiries@wgresorts.com.



    7. Where can I send donations to support the Westgate Resorts Foundation?
    Please contact Ellen Tatich, director of the Westgate Resorts Foundation, at ellen_tatich@wgresorts.com.